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© 2019-2024 THIRD SECTOR TRAINING

This is the first in a series of six articles on digital inclusion and cyber security written for the CyberSmart - Digital Inclusion and Cyber security Show on Listen Lanarkshire radio, where we unravel the complexities of digital inclusion and cyber security with real-life stories and practical insights.

For more information on the show please visit: https://www.thirdsectortraining.co.uk/cybersmart/radio-show 

Episode 1 - Understanding Digital Inclusion and Cyber Security Basics

Each episode is structured to provide a comprehensive understanding of both digital inclusion and cyber security, ensuring that listeners of all IT skill levels are equipped with the knowledge to navigate the digital world safely and effectively.

In this article, we'll be covering "Understanding Digital Inclusion and Cyber security Basics." We'll start with the importance of digital literacy in today's world and discuss how you can access free and affordable internet and devices. We'll also talk about overcoming barriers to digital access, which is crucial for ensuring that everyone has the opportunity to benefit from digital technologies.

On the cyber security side, we'll explore the basic principles of cyber security, helping you understand the common online threats and how to recognise them. We'll also provide you with simple steps to protect your personal information online.

So, whether you're a digital novice, or looking to brush up on your cyber security skills, stay tuned! 

Let's dive into our first topic: the importance of digital literacy in today's world. What does it mean, and why is it so crucial.

Imagine a world where access to technology isn't just a luxury but a necessity for everyday life. In the UK, statistics show that over 11 million adults lack basic digital skills. In Scotland alone, nearly a quarter of the population faces barriers such as cost and lack of training. These statistics underscore the urgency of bridging the digital divide.

Those numbers are staggering. 

According to the UK Government Essential digital skills framework that includes report of a basic digital skills survey of 9,000 people: 

• 11.3 million people (21%) lack the full basic digital skills

• 4.3 million (8%) have no basic digital skills at all

• 5.4 million working adults (10%) are without basic digital skills people with a registered disability are 4 times as likely to be offline

• 28% of those aged 60+ are offline

According to this report adults will need to have the following foundation skills which underpin all essential digital skills. 

There are several kinds of skills, but we can talk about the digital foundation skills when users can: 

• Turn on a device

• Use the available controls on my device

• Make use of accessibility tools on my device to make it easier to use

• Interact with the home screen on my device

• Understand that the internet allows me to access information and content and that I can connect to it through Wi-Fi

• Connect my device to a safe and secure Wi-Fi network

• Connect to the internet and open a browser to find and use websites

• Understand that my passwords and personal information need to be kept safely as they have value to others

• Update and change my password when prompted to do so

Just ask yourself a question. Can you:

• Turn on the device and enter any account information as required

• Use a mouse and keyboard on a computer, use a touch screen on a smart phone or tablet

• Use settings menus to change device display to make content easier to read

• Find applications by choosing the correct icons on the home screen

• Connect a device to the internet using the Wi-Fi settings, and insert the password when required

• Locate the browser icon on a device and find a website

• Keep login information for a device and any websites secure, not shared with anyone or written down and left prominently near my device

There is also Communicating, Additional skills for work, Handling information and content and so much more.

For the full list search for Essential digital skills framework.

It's clear that digital inclusion opens doors to opportunity. How can communities and organisations better support digital literacy?

Community-based initiatives play a crucial role. From free computer classes at local libraries to mobile internet hotspots in underserved areas, these efforts provide essential resources and training. Empowering individuals with digital skills not only enhance employability but also fosters social inclusion and economic growth.

Digital knowledge is crucial because it allows people to access services, employment, healthcare, and learning opportunities that are increasingly available online. 

Digital inclusion is about ensuring that everyone has access to digital technologies and the internet, and the skills and confidence to use them effectively. 

This concept focuses on breaking down barriers that prevent people from engaging with the digital world, such as lack of access to devices, poor internet connectivity, or insufficient digital literacy.

Let’s talk about how Digital Inclusion can help you!

First of all, Digital Inclusion can help with access to Information and Services. Digital inclusion allows people to access educational resources, apply for jobs, and stay connected with peers through social media and online platforms. Schools and colleges often use digital tools for learning and communication, making it essential for students to be digitally literate. For older adults, digital inclusion can mean easier access to health services, social connections, and lifelong learning opportunities. They can manage their health through online medical appointments like AskMyGP, order prescriptions, and stay in touch with family and friends through video calls and social media.

The impact of Digital Inclusion on Economic Opportunities is also substantial. Residents can benefit from digital skills in their careers, as many jobs require some level of digital competency. Digital inclusion helps them to find and apply for jobs, learn new skills through online courses, and even start their own businesses. Older adults can also explore new employment opportunities, such as freelance work or remote jobs, which are more accessible with digital skills. They can also manage their finances better with online banking and access services that might not be available locally. 

Another aspect of Digital Inclusion is Social Life and Social Inclusion.

Digital inclusion ensures that people can participate in social activities, stay informed about community events, book tickets, find out about local events and engage in online communities and support groups. Being digitally included means that people can combat loneliness and isolation by staying connected with loved ones and not only participating in virtual social groups or community events, but also influence decision makers and shape the future of the digital accessibility in the area.

We have mentioned that the internet helps to book medical appointments, but the truth is that our Health and Well-being depends on online systems. We may not use them, or not know about them but NHS is using several systems to ensure that our medical data are accessible for healthcare professionals and secured for everybody else. 

Access to online mental health resources, fitness apps, and health information can also help all of us maintain our well-being. 

These days patients can also benefit from telecare and services for convenient medical consultations. Digital tools can be very useful. There are many integrated systems, that can be installed at our homes to support our wellbeing and help manage our health through telehealth services, online health information, and apps that remind us, or our family to take medication or track health metrics. Even if advanced IT and healthcare systems won’t be directly discussed at the subgroup meetings, digital inclusion is what makes them accessible in the first place. 

The role of the local businesses is equally important. Local businesses should actively join the efforts and support areas that are suffering from lack of digital opportunities. The need is tremendous. Digital inclusion is about more than just access - it's about empowerment and equity. 

Access to affordable internet and devices is essential for digital inclusion. Here are some specific ways to obtain them.

Some good places to start are Scottish Government initiatives, especially those targeting schools and aimed at increasing digital access. Local libraries and community centres provide free internet access and computer usage. The Connecting Scotland programme aims to get digitally excluded households online. Check Digital Scotland Superfast Broadband at www.scotlandsuperfast.com to see if your area is covered and to find information on affordable broadband options. Some internet providers offer special affordable plans or social tariffs for eligible customers. Contact ISPs directly to inquire about these plans.

For refurbished devices, you can visit organisations such as Reuse IT, the Edinburgh Remakery, or LAMH Recycle. They provide affordable solutions for individuals and families in need.

Don’t forget about local organisations and churches that may be able to give you access to the internet. For quick buys, you can always visit Gumtree or eBay, but make sure you do it with someone who knows about computers before you give, or send your money. Also, remember that scammers are present on the internet as well as in real life, so make sure you are safe when visiting someone. 

Now, let's shift gears and explore cyber security basics.

Today, we're delving deep into these critical topics that impact us all in the digital age.

Cyber threats are becoming increasingly sophisticated. What are the fundamental principles of cyber security that everyone should know?

Cyber security revolves around three core principles: confidentiality, integrity, and availability of data. Protecting personal information and digital assets requires understanding these principles and adopting proactive security measures.

What are some of the most alarming trends in cyber security that our listeners should be aware of?

Statistics reveal a rising tide of cybercrime across the UK. In Scotland, phishing attacks and ransomware incidents are on the rise, targeting individuals and businesses alike. These threats underscore the importance of staying vigilant and informed.

Let me give you an example where cyber security awareness made a significant impact.

Consider John, a small business owner in Edinburgh. Following a data breach caused by outdated software, John implemented regular updates and staff training on cyber security best practices. This proactive approach not only safeguarded sensitive customer information but also strengthened trust within his community. This same can affect anyone in Shotts, nobody is immune for cyber-crime. The worst thing you can do in this case is to play their game. Remember to not trust in the criminals good intentions, change your passwords, report to the police, accept the loss and move on with your life. 

People, who are new to cyber security must understand that prevention is key. What are some practical steps our listeners can take to enhance their cyber security?

Always start with strong, unique passwords for each online account. If your password is not complex should be longer than 12 characters.

According to https://www.cyberscotland.com, these days users should create a stronger and longer password, that are easy to remember by combing ‘three random words’. E.g. ‘PaintSquidPorridge’. You can include numbers and symbols between them, Paint1Squid*Porridge$ making up 21 characters. Just to let you know that a sensible minimum length is at least 12 characters. Always use 2-step verification on your accounts, because this will help provide an extra layer of security that verifies it’s really you logging in, by asking you to provide an additional piece of information. This could be a code texted to your phone, finger print or face scan, or an authenticator app.

Regularly update software and educate yourself on emerging threats to stay ahead of cybercriminals. Speaking of which, you can always sign up, or even set-up your own cyber neighbourhood watch group. Traditionally you can start with neighbourhoodwatchscotland.co.uk to get updates on local crime, but also very useful cyber-crime updates. The National Cyber Security Centre has developed a free governmental service to help organisations to check for cyber vulnerabilities.

When it comes to cyber security all your actions should have preventative character. People, who commit online crime are very smart and work as an organised group. There not many so called lone wolves that will attack an individual, The most effective hackers tend to focus on big brands and large institutions. For this reason, there is really no point chasing them online, or in real life, what can be also very dangerous.

Always prioritise your mental health, as many cybercrime victims experience significant impacts and may struggle with feelings of shame when discussing their experiences. There are many self-help groups like Samaritans, but for cyber-crime it is better to look for a specialised help.

Recently, a new national charity has been launched to aid Scottish residents who have fallen victim to cybercrime or fraud. 

The Cyber and Fraud Hub was established by Cyber and Fraud Centre – Scotland in response to a sharp increase in calls to its incident response helpline from worried members of the public. This initiative, formed in collaboration with Police Scotland and the Scottish Government, aims to support businesses in the event of a cyberattack.

According to the data shared by the Scottish Government cyber-crime in Scotland has increased by almost 120 per cent in the last four years. Last year, calls to the Cyber and Fraud Centre incident response helpline doubled, with 60% originating from concerned individuals seeking guidance following suspected cyber or fraud incidents.

If you or someone you know has been affected by cyber or fraud crime, please contact the Cyber and Fraud Hub at 0800 1670 623 or visit www.cyberfraudcentre.com for assistance.

On the 1st February 2024 Google and Yahoo started to enforce new email sender guidelines. These guidelines are to improve email security.

As we wrap up this segment, my final message we would you like to leave our audience with would be that the knowledge is your best defence online. By staying informed and adopting proactive cyber security practices, we can all contribute to a safer digital environment for ourselves and future generations.

Some of the questions for cyber security are: 

People are concerned about their elderly parents' online safety. What advice can we give to help them stay secure? That's a valid concern. Start by setting up strong passwords and teaching them to recognise common online scams. Consider using parental controls to limit their exposure to risky websites. Set-up parental control with the internet provider, use anti-virus, for example AVG is free and very good. Encourage open communication and regular check-ins to ensure they feel supported.

People are also asking questions when they start their own business, How can small businesses protect themselves from cyber threats without breaking the bank? It’s a great question. Implementing basic cyber security practices like regular software updates, two-factor authentication, staff training on phishing awareness, and investing in reliable antivirus software and daily backup to the cloud can significantly reduce risks. It’s always worth exploring affordable cyber security solutions tailored to small businesses' needs.

We've covered a lot of material today on the CyberSmart Show, from the importance of digital inclusion to essential cyber security practices. Remember, knowledge and action are key to navigating the digital world safely.

Stay vigilant, stay informed, and empower others to become cyber smart. Remember that together, we can build a more resilient and inclusive digital future. When it comes to Cyber-crime - don't be scared be prepared!

Before we wrap up, I'd like to share some valuable resources where you can find more information on these topics:

• Let’s start with Police Scotland  Police Scotland.  For advice on staying safe online and reporting cybercrime, you can visit the Police Scotland website at www.scotland.police.uk.

• Cyber and Fraud Hub: For support and guidance on cybercrime and fraud, you can call 0800 1670 623 or visit www.cyberfraudcentre.com. Cyber and Fraud Centre provides a wealth of resources and support for businesses and individuals affected by cyber threats. Visit their website at www.cyberfraudcentre.com for more information.

• To learn more about this show and access show programme for the next six months, resources and links organisations we have mentioned today please visit our website: www.thirdsectortraining.co.uk/cybersmart or simply www.thirdsectortraining.co.uk and look for CyberSmart, than radio show.

Thank you for joining us on our first episode of the CyberSmart – Digital Inclusion and Cyber Security Show. We hope you've gained valuable insights into both digital basics and more advanced cyber security. 

Remember, your journey to becoming cyber smart starts here.

Join us next time for more insights and practical advice on staying cyber smart.

Thank you for your time and remember stay safe and cyber smart!

If you or someone you know has been affected by cyber or fraud crime, please contact:

Scotland: The Cyber and Fraud Hub www.cyberfraudcentre.com

Scotland: Police Scotland: www.scotland.police.uk 

UK: https://victimadviceline.org.uk/specialist-service/the-cyber-helpline 

UK: https://www.getsafeonline.org/personal/articles/victim-support 

UK: https://www.victimsupport.org.uk/crime-info/types-crime/cyber-crime 

Resources:

Email domain checker: https://checkcybersecurity.service.ncsc.gov.uk/email-security-check 

Digital Skills Framework:  https://www.gov.uk/government/publications/essential-digital-skills-framework/essential-digital-skills-framework 

Check your internet network: https://www.scotlandsuperfast.com 

Check available internet speed: https://www.ofcom.org.uk/phones-and-broadband/saving-money/get-more-from-your-broadband 

Refurbished computers: https://www.reusingit.org 

Refurbished computers: https://www.edinburghremakery.org.uk 

Refurbished computers: https://www.lamhrecycle.co.uk 

© 2019-2024 THIRD SECTOR TRAINING

Good morning!

My name is Kamil Tomzik, and I would like to welcome you to the CyberSmart - Digital Inclusion and Cyber Security Show here on Listen Lanarkshire radio.

On CyberSmart show we unravel the complexities of digital inclusion and cyber security with real-life stories and practical insights. I'm your host, My name is Kamil Tomzik.

Each episode is structured to provide a comprehensive understanding of both digital inclusion and cyber security, ensuring that listeners of all IT skill levels are equipped with the knowledge to navigate the digital world safely and effectively.

In today's show, we'll be focusing on "Bridging the Digital Divide". We'll start with the strategies to improve digital access in disadvantaged communities and discuss role of public libraries and community organisations.

We'll also talk about the Scottish Government and the North Lanarkshire Council role in overcoming barriers to digital access and supporting digital inclusion.

On the cyber security side, we'll explore safe browsing practices and importance of strong, unique passwords and how to manage them. We'll also provide you with examples on how to recognise and avoid cyber threats.

So, whether you're a digital novice, or professional looking to brush up on your cyber security skills, stay tuned!

Let's dive into our first topic: Strategies to improve digital access in disadvantaged communities.

Improving digital access in disadvantaged communities is crucial for bridging the digital divide and ensuring equitable opportunities for all. Luckily, there are many strategies that can help achieve this.

First strategy is always to start with your own IT skills development. Starting with personal IT skills development is not just a foundational step but a transformative one. It will empower you to navigate and harness the potential of digital technologies, fostering inclusive growth and opportunities within your community. On the first episode of CyberSmart we have discussed the importance of digital inclusion, let’s go back to this for a moment and talk about you and your critical IT skills. Let me than for a while talk to you directly, like an IT coach and motivate you to take part in this.

This is really important, because improving your digital skills will also enhance your:

- Personal Empowerment: By developing IT skills, you will gain the ability to navigate digital platforms, use online tools effectively, and use digital resources for personal and professional growth. This empowerment is critical for increasing confidence and competence in using technology.

- Role Modelling: When you improve your IT skills, you will most likely become role model and mentor for others. You can later share their knowledge and experiences, encouraging others to also engage with and adopt digital technologies.

- Career Advancement: IT skills are increasingly essential in today's job market across various sectors. By improving your  IT proficiency, people like you enhance their employability and career prospects, opening doors to new opportunities and higher-paying jobs.

- Access to Information and Services: Proficiency in IT will enable you to access a wealth of information, services, and resources available online. This includes educational materials, healthcare information, government services, and more, which are often crucial for socio-economic development.

To better grasp this concept, consider IT skills as a tool to fully exercise your rights as a citizen. In today's rapidly changing world, it's clear that without these skills, none of us can fully participate in all activities, enjoy freedoms, or fulfil obligations mandated by the government. Whether you are in school, college, or running your own business, basic computer skills and access to the internet are essential for completing tasks and fulfilling responsibilities effectively. Understanding this, we can now discuss the concept of becoming digital citizens, where individuals can work online as digital nomads and have the freedom to choose where they live, without the necessity of proximity to a traditional workplace. Imagine living in Spain and working for a company in Glasgow, or even in some costal village in Europe and managing projects spread across the world. With the right IT skills everything is possible.

Now, let's turn our attention to the youngest listeners and their parents and carers, exploring tools that enable them to become digital citizens from wherever they are, eliminating the need to travel. Digital education is essential for preparing children for the challenges and opportunities of the 21st century. By equipping them with digital literacy, critical thinking skills, and a strong foundation in digital citizenship, we empower them to thrive in a technology-driven world while fostering lifelong learning and personal growth.

The concept of Digital Citizenship is widely recognised and used in educational materials and frameworks across various organisations and schools. One widely recognised source of information on Digital Citizenship is Common Sense Education, based in the US. They provide extensive resources, courses, and guidelines addressing various aspects of digital citizenship. Visit commonsense.org to explore a wealth of valuable courses, presentations and resources specifically chosen for the UK audience. Discover recommendations for videos, games, books, and more, tailored for children of different age groups.

Young learners require digital citizenship skills to actively engage in their communities and make informed choices both online and offline. If you are a teacher, or local community leader you will find there a wealth of resources to stay current in today's rapidly evolving media and technology environment.

In the UK the Education for a Connected World framework outlines the digital knowledge and skills that children and young people should have the chance to cultivate at various ages and stages of their lives. It specifies what children should understand about contemporary online technology, its impact on behaviour and development, and the skills necessary to navigate it effectively. This document developed by the UK Council for Internet Safety aligns with a key objective of the government’s Internet Safety Strategy: to assist children in staying safe online and contributing positively, while also empowering educators to devise effective strategies for understanding and managing online risks.

Let’s talk about the local efforts. The Scottish Government first established the Digital Citizen Unit before launching its new Digital Strategy for Scotland. The Digital Citizen Unit was created to focus on issues related to digital citizenship, digital inclusion, and promoting safe and responsible use of digital technologies among citizens. This unit works on initiatives to enhance digital literacy, support digital skills development, and ensure equitable access to digital resources across Scotland. Subsequently, the Digital Strategy for Scotland was introduced as a broader framework outlining the government's vision and objectives for advancing digital infrastructure, innovation, and inclusion across the country. In the meantime, Connecting Scotland began as a child of the pandemic. It was and is a fantastic, caring and altruistic programme helping people get online by giving them a device, connectivity, skills and support. You can visit Connecting Scotland at connecting.scot . Connecting Scotland is a national digital inclusion programme. It supports organisations, individuals and communities across Scotland.

It's noteworthy that the Scottish Government's Technology Enabled Care Programme has commissioned initiatives aimed at leveraging simple technology to enable more people to receive care at home or in closer proximity to their residences. This effort led to the establishment of the tec.scot website, which offers resources and information related to technology-enabled care.

Additionally, as part of these efforts, the Digital Citizen Delivery Plan was developed. For more information about this plan, you can visit the link provided on the www.thirdsectortraining.co.uk/cybersmart/radio-show website. This plan outlines strategies and actions to promote digital citizenship, improve digital skills, and enhance access to digital services across Scotland.

My final remark on the national level is Digi learn Scot, a digital education support site developed by Education Scotland. This site aims to provide support to educators to enhance their learning and teaching, their digital literacy skills and the use of digital across the curriculum.

This was the wider scope, and locally the leading role is taken by the North Lanarkshire Council, which some time ago shared a Digital and IT Strategy. This strategy outlines plans to enhance connectivity and accessibility in North Lanarkshire, while also empowering local people, businesses, and communities to develop the skills and confidence needed to capitalise on digital opportunities. One of the initiatives was launching Digital NL, which aims to transform the council with three primary goals: digitising council services, upskilling staff and residents, and stimulating economic growth. Digital NL has made substantial progress in advancing the council's digital ambitions in this rapidly evolving landscape.

Digital citizens have also the opportunity to benefit from a wide range of resources available at public libraries, including training courses and books. These resources are designed to enhance digital literacy, promoting life-long learning, and support personal and professional development. Public libraries offer various training courses that cater to different age groups and skill levels. Depending on staff availability and location they often include Basic Computer Skills, Advanced IT Skills, Digital Literacy Workshops and Specialised Courses for children like  Coding classes, or robotics workshops, and other STEM-related activities that introduce children to the basics of programming and technology in an engaging and age-appropriate manner.

You can find these digital services on the Community Digital Services map. Community Digital Services provides information on the digital activities and support offered by the council, charities, community groups and other organisations. You will find the link under the show.

The role of the local council also extends to Infrastructure Development and investing and working in partnership with IT businesses enabling building or upgrading broadband infrastructure in different areas. This includes expanding internet coverage, improving connectivity speeds, and ensuring reliable service. Public-private partnerships can play a significant role in financing and implementing these infrastructure projects.

When it comes to the role of community organisations in digital inclusion, it's important to understand that meaningful progress relies on active participation from individuals like you. Several well-positioned organisations like Getting Better Together and local libraries are already delivering IT classes, but digital inclusion goes beyond just IT skills. It involves a broad spectrum of knowledge, accessibility, and services that are often provided by dedicated volunteers.

If you are interested in making a difference, consider reaching out to local community organisations, nonprofits, churches, Local Outcome Improvement Plan digital inclusion subgroups, schools, and businesses. These entities can help identify and address specific barriers to digital access within your community. By working together, you can develop targeted strategies and solutions that help to address the unique digital needs of your area. If you struggle to find the right organisation you can always use ALISS, A Local Information System for Scotland website. ALISS is a national digital programme enabling people and professionals to find and share information, services, groups, and support in their local communities and online. Visit aliss.org for more details. If you are looking for a charity use Scottish Charity Register OSCR available at oscr.org.uk. This will also give you access to the details of the charity's operations. And finally, if you are looking for IT volunteering opportunity use Volunteer Scotland website at volunteer.scot/search. It’s also not a bad idea to use the search engines placed on our website under “Tools”. Your will find there several ready to use tools to look for funding, volunteering, events, groups and communities, statistical data for reports, good practice and cyber security activities.

Always remember that your involvement can serve as the catalyst for significant positive change in your community, whether you are in Shotts or anywhere else you call home.

This was quite an intense start. Let's take a moment to enjoy some music before we delve into the topic of cyber security.

What browser do you use? It's a question that often leads to discussions about speed, features, and user interface preferences. Your choice of browser can significantly impact your online experience, affecting everything from security and privacy to compatibility with websites and applications.

Beyond choosing one, how you use it plays a crucial role in your online safety and efficiency. Your browsing habits determine how secure your personal information is, how effectively you access information, and how protected you are from online threats. Let's jump into best practices for using your browser to maximise safety and productivity online.

We will start with exploring the importance of safe browsing practices that are essential for protecting your personal information and ensure a secure online experience.

Here are some key practices to follow:

Always keep your software updated: Regularly update your operating system, web browsers, and security software to protect against vulnerabilities that hackers could exploit.

Use Secure Connections: Always use secure HTTPS connections for websites, especially when entering sensitive information like passwords or payment details. Look for the padlock icon and "https" in the website address.

After using a shared computer, it's important to clear the cache and delete browsing history to maintain privacy and security: Clearing the cache removes temporary files stored by your browser, including cookies and website data. This helps prevent others from accessing your browsing history and personal information. Deleting browsing history reduces the risk of unauthorised access to your accounts and sensitive information. It minimises the chances of someone using stored credentials or accessing sites you visited.

Browser Hijacking: Malware can hijack your browser settings, altering your homepage, search engine preferences, and default tabs. This can redirect your web searches to malicious websites or unwanted advertisements.

Toolbar and Extension Installation: Malicious software may install unwanted toolbars, extensions, or plugins in your browser without your consent. These can monitor your browsing activities, display ads, or even steal sensitive information.

Keylogging: Certain types of malware can log your keystrokes as you type, capturing sensitive information such as usernames, passwords, and credit card details entered through your browser.

Cryptocurrency Mining: Malware known as "cryptojacking" can use your browser's resources to mine cryptocurrencies without your knowledge or consent, slowing down your computer and increasing energy consumption.

In the first episode of CyberSmart, we discussed how to choose a password. Strong, unique passwords are crucial for protecting your online accounts from unauthorised access. Because choosing your password is so crucial, let’s pause here for a moment and revisit it.

Let me provide you with a few examples of what to do and what to avoid when choosing your password:

Let’s start with Complexity: Strong passwords are difficult for hackers to guess or crack using automated tools. They should include a combination of letters (both uppercase and lowercase), numbers, and special characters.

Unique to Each Account: Avoid using the same password across multiple accounts. If one account is compromised, using unique passwords ensures that your other accounts remain secure.

Password Managers: Consider using a reputable password manager to generate, store, and auto-fill complex passwords for you. Password managers encrypt your passwords and store them securely, requiring you to remember only one master password.

Regular Updates: Change your passwords periodically, especially for sensitive accounts such as banking or email accounts. Set reminders to update passwords every few months or as recommended by the service provider.

Avoid Common Patterns: Avoid using easily guessable information such as birthdays, names, or common words like your town name as part of your passwords.

Memorise or Securely Store: If you choose not to use a password manager, memorise your passwords or store them securely in a location that only you can access.

By following these practices, you can significantly enhance your online security and reduce the risk of unauthorised access to your accounts and personal information.

Before we return to the topic of cyber security, I'd like to share a story. When I began my IT journey, many computers were not connected to the internet. The primary threat back then was computer viruses spread via floppy disks, which, while disruptive, were relatively easy to remove.

I remember my high school days when I wrote my first computer virus. It wasn't my intention to damage someone's data but rather to have fun creating it. The key is to use these skills for positive purposes, which is why we have several types of cyber security professionals: some of them wear white hats and the others wear black hats.

Today, there are at least eight types of hackers: white, black, gray, red, blue, hacktivists, state hackers and script kiddies. If you'd like to learn more about each type, please visit our website

The first computer virus widely recognised as such was the "Creeper" virus, which emerged in the early 1970s. The Creeper virus displayed a message on infected computers that said, "I'm the creeper, catch me if you can!" It did not cause significant damage beyond displaying this message and spreading to other computers on the network.

One of the most damaging computer viruses in history was the "ILOVEYOU" virus, also known as the Love Bug or LoveLetter. It emerged in May 2000 and quickly spread worldwide via email.

The virus itself looked very innocent and was disguised as a love letter or romantic message attachment.

The ILOVEYOU virus caused extensive damage by overwriting files, spreading through email contacts, and deleting critical system files on infected computers. It also disrupted email systems and caused financial losses estimated in the billions of dollars due to cleanup efforts and lost productivity.

Another highly damaging virus was the "WannaCry" ransomware, which emerged in May 2017. It exploited vulnerabilities in Microsoft Windows systems, spreading rapidly across the globe and infecting hundreds of thousands of computers in over 150 countries. WannaCry encrypted files on infected systems and demanded ransom payments in Bitcoin to unlock them, affecting businesses, hospitals, and government agencies.

Both the ILOVEYOU virus and WannaCry ransomware are notable for their widespread impact, financial losses, and disruption of critical services, highlighting the significant threats posed by malware and the importance of robust cyber security measures.

Even though it may sound like an old story, I still remember the cyber-attack that occurred on NHS Lanarkshire in August 2017. It has been confirmed that a ransomware attack targeted a Scottish health board, leading to the cancellation of certain appointments and procedures at Wishaw General Hospital. Fortunately, this incident ended well. However, we must remember the potential dangers, especially when life-saving equipment is connected to the network.

Today, technology has advanced, and criminals use social engineering and advanced tools to manipulate us into doing things or revealing information.

When it comes to cyber attacks, one of the most prevalent threats currently on the rise is phishing. This type of attack relies heavily on acting skills, allowing cyber criminals to impersonate others with great precision. Imagine an actor learning lines and employing acting techniques to convincingly impersonate someone else. This is similar to how phishing attacks work, but with the support of lovely looking emails, convincing phone calls and websites.

While cyber security professionals typically focus on the digital aspects, ordinary people are often targeted by these deceptive actors. Phishing involves tricking individuals into providing sensitive information such as usernames, passwords, credit card details, or other personal information.

Phishing, spelled with a "ph" at the beginning, is a cyber attack where malicious actors impersonate legitimate organisations or individuals. The objective is to deceive people into clicking on malicious links, downloading malware, or revealing confidential information. This information can then be used for identity theft, financial fraud, or other malicious purposes.

There's even a joke about it: How does a Cyber Professional relax? They go "fishing"! But jokes aside...

The attackers typically use fraudulent emails, text messages, or websites that appear to be from trusted sources.

Phishing attacks can be highly sophisticated and often exploit psychological triggers such as urgency, fear, or curiosity to manipulate victims into taking actions that compromise their security. It is a significant threat in the digital landscape and remains a significant concern for individuals, businesses, and organisations worldwide, not just on Shotts. Preventing phishing attacks requires awareness, vigilance, and adherence to best practices for online security.

Let’s now learn how to prevent becoming a victim of phishing. Preventing phishing attacks involves a combination of awareness, vigilance, and implementing security measures. It's important to mention that phishing attacks often succeed because they catch us off guard, especially when we're busy. If something online doesn't feel right, it probably isn't. Take a moment to pause, step back, and reconsider before proceeding.

Use a search engine like Google to check if others have had similar experiences or if there are any warnings about the website or email in question. Taking these precautions can help you avoid falling victim to phishing scams. We don’t know, what we don’t know.

There are, however, some effective strategies to help prevent falling victim to phishing. The most important is and always will be:

Education and Awareness: Educate yourself, your family, and your team at work about phishing techniques, red flags to look out for, and how to identify suspicious emails, phone calls, messages, or websites.

Keep your software updated: Regularly update your operating system, browsers, and security software to protect against vulnerabilities that could be exploited by phishing attacks.

The next on are Reading the News online: Stay informed about the latest phishing trends and tactics used by cyber criminals.

Verify the source and sender Information: Check the sender's email address, and verify it matches the legitimate source.

Hover Over Links: Hover your mouse over links in emails to see the actual URL. Be cautious of URLs that don't match the legitimate website. You can copy the first part and paste it to the web browser to see if this will open a real website, or the website you were expecting.

Aways think before you click: Links and Attachments are the very reason why people get scammed without even knowing about it. Avoid clicking on links or downloading attachments from unfamiliar or unexpected emails, especially those urging immediate action or creating a sense of urgency. Some of the examples will be unexpected bills, or awards.

Always verify requests for sensitive information or financial transactions through other means of communication (e.g., phone call). Your bank, or anybody else will not ask you about your sensitive information over the phone. It’s a scam, a phishing attack, hung up and block the number.

Use Security Tools: Most anti-virus programmes also offer anti-phishing solutions, that are available free of charge, or with the paid option. Install and maintain reputable anti-virus and anti-phishing software that can detect and block phishing attempts.

Most anti-virus programmes integrate with the web browsers blocking most common phishing attacks before it is too late.

Use email filters: Enable spam filters on your email client to help reduce the number of phishing emails reaching your inbox.

Secure your personal information: Be cautious about sharing personal or sensitive information online, especially on social media platforms. Think before you take a photograph with your documents on your desk, or sensitive data on your computer screen and publishing it online.

Two-Factor Authentication is a must: Enable 2FA on your accounts whenever possible to add an extra layer of security.

Check who called you and report phishing attempts: There are a number of websites where you can report an attack like “who called”, but if you receive a phishing email, report it to your organisation's IT department, supervisor, email provider, or even relevant authorities first.

Verify Requests: When in doubt, contact the organisation, or company directly using the official phone number, or email to verify the authenticity of requests for personal information or financial transactions.

Stay vigilant and be cautious with your online activities. By implementing these preventive measures, you can significantly reduce the risk of falling victim to phishing attacks.

To learn more about this show and access show programme for the next months, resources and links organisations we have mentioned today please visit our website: www.thirdsectortraining.co.uk/cybersmart or simply www.thirdsectortraining.co.uk and look for CyberSmart, than radio show.

Thank you for joining us for the second episode of the CyberSmart – Digital Inclusion and Cyber Security Show.

I hope you've gained valuable insights into both digital basics and more advanced cyber security. Remember, your journey to becoming cyber smart starts here. Join us next time for more insights and practical advice on staying cyber smart.

Stay tuned to Listen Lanarkshire for more updates on these shows. Thank you for listening and remember stay safe and cyber smart!

Resources:

USA: Common Sense Education Cross-Curricular Framework: www.commonsense.org(...)

USA: Common Sense Education Digital Citizenship Lessons for the UK: www.commonsense.org(...)

USA: Common Sense Education Ready-to-teach lessons: www.commonsense.org(...)

UK: Education for a Connected World Framework https://assets.publishing.service.gov.uk(...)

UK: Who called https://whocalled.co.uk

UK: Who-called https://who-called.co.uk  

UK Whocall https://whocall.co.uk 

Scotland: Digital Citizen Delivery Plan https://tec.scot(...)

Scotland: Digital Strategy for Scotland www.gov.scot(...)

Scotland: A changing nation: how Scotland will thrive in a digital world www.gov.scot(...)

Scotland: Scotland’s AI Strategy www.scotlandaistrategy.com

Scotland: Digit Learn Scot: https://blogs.glowscotland.org.uk/glowblogs/digilearn 

Scotland: ALISS, A Local Information System for Scotland www.aliss.org

Scotland: OSCR Scottish Charity Register https://www.oscr.org.uk 

Scotland: Volunteering https://volunteer.scot/search 

NLC: Digital NL https://mynl.co.uk/article-categories/digital-nl

NLC: Digital IT Strategy: www.northlanarkshire.gov.uk(...)

NLC: Digital and IT Strategy review www.northlanarkshire.gov.uk(...)

NLC: Community Digital Services map www.northlanarkshire.gov.uk(...)

Different types of hackers:

• White Hat Hackers: These are ethical hackers who use their skills to identify and fix security vulnerabilities in systems. They work with organisations to improve cybersecurity and prevent malicious attacks. White hat hackers typically have permission to test systems and networks legally.

• Black Hat Hackers: These are malicious hackers who exploit security weaknesses for personal gain, malicious intent, or to cause harm. They often engage in illegal activities such as stealing data, spreading malware, or conducting financial fraud.

• Gray Hat Hackers: Gray hat hackers fall between white hat and black hat hackers. They may use their hacking skills to identify vulnerabilities without malicious intent but may not always have explicit permission to test systems. Gray hat hackers may disclose vulnerabilities publicly or demand payment for information about vulnerabilities.

• Red Team: A red team is a group of cybersecurity professionals who simulate attacks on an organisation's security infrastructure. Their goal is to identify weaknesses in defenses and improve overall security posture. Red team exercises are used to test incident response capabilities and preparedness.

• Blue Team: A blue team consists of cybersecurity professionals responsible for defending against and mitigating cyber threats. They work to monitor and protect systems, respond to incidents, and implement defensive strategies to safeguard against cyberattacks.

• Hacktivists: Hacktivists are hackers who use their skills to promote political, social, or ideological causes. They may target organisations or government entities to expose perceived injustices or advocate for change. Hacktivism can involve activities like website defacement, data leaks, or distributed denial-of-service (DDoS) attacks.

• State-Sponsored Hackers: State-sponsored hackers are individuals or groups employed or supported by governments to conduct cyber espionage, sabotage, or other malicious activities. They often have advanced capabilities and resources, targeting political, military, economic, or technological interests of other nations or entities.

• Script Kiddies: Script kiddies are amateur hackers who use pre-existing tools and scripts to launch attacks without deep technical knowledge. They often rely on experiments, or automated tools created by others to exploit vulnerabilities, making them less skilled and more reliant on others' work.

© 2019-2024 THIRD SECTOR TRAINING

My name is Kamil Tomzik, and I would like to welcome you to the CyberSmart - Digital Inclusion and Cyber Security Show here on Listen Lanarkshire radio. 

On CyberSmart show we unravel the complexities of digital inclusion and cyber security with real-life stories and practical insights. I'm your host, My name is Kamil Tomzik. 

Each episode is structured to provide a comprehensive understanding of both digital inclusion and cyber security, ensuring that listeners of all IT skill levels are equipped with the knowledge to navigate the digital world safely and effectively.

In today's show, we'll be focusing on encouraging digital literacy among shoppers, educational resources and tools for online shopping and the role of technology in making online shopping safe. 

We’ll begin by outlining strategies to enhance online shopping safety, followed by a discussion on how scammers can exploit the trust of third-sector organisations.

On the cybersecurity front, we’ll explore key topics such as Protecting Your Data: Ensuring Privacy and Security, safeguarding your financial information, and addressing online scams and fraud.

So, whether you're a digital novice, or professional looking to brush up on your cyber security skills, stay tuned! 

Let's dive into our first topic: online shopping.

Today, I have the pleasure of hosting two special guests: Patrick and Adam, both experts in the fields of Digital Inclusion and cyber security. What's truly unique about this show is that Patrick and Sophie aren't human experts, but rather advanced Artificial Intelligence beings. This marks our first radio show featuring artificial intelligence as the speakers, offering a new and exciting perspective on these important topics.

Kamil: Welcome, Sophie and Patrick!

Sophie: Thank you, Kamil! I’m excited to be here. Digital Inclusion is such an important topic, and I'm eager to dive into how we can make online spaces safer and more accessible for everyone.

Patrick: Absolutely, Kamil! This is going to be a fun and insightful conversation. Let's talk about how technology can bridge gaps for online shoppers, while also ensuring they stay secure.

Kamil: Great! Let’s start with something we hear about often—Digital Inclusion. Sophie, can you explain what Digital Inclusion means in the context of online shopping?

Sophie: Sure! In essence, Digital Inclusion means making sure that everyone, regardless of their background or abilities, can access and benefit from digital technologies. When it comes to online shopping, that means ensuring people can shop safely, understand how to navigate websites, and protect their information. We’re talking about making shopping accessible to all, whether it's through simpler interfaces or better support for people with disabilities or limited digital literacy.

Patrick: To build on that, Kamil, it’s not just about access but also about making sure users are informed. Encouraging digital literacy is key. Many shoppers don’t know about the risks associated with online shopping, and education is one of the main ways we can protect them from falling victim to scams or phishing attacks.

Kamil: Interesting! So how do we go about improving digital literacy among shoppers?

Sophie: It’s really a combination of education, resources, and tools. Educational programmes, both online and offline, are essential. For example, creating easy-to-understand guides that explain how to identify secure websites or spot suspicious emails is a good start. This can be delivered through tutorials, workshops, or even fun interactive apps that teach how to recognise a scam.

Patrick: Tech platforms themselves need to play a role too. Retailers can integrate these educational tools directly into their websites, making sure shoppers see tips about staying safe online. For example, simple pop-up reminders about checking for HTTPS in the URL or using secure payment methods can make a big difference.

Kamil: We’re talking about educating shoppers while they shop—that sounds very efficient. But what about the role of technology? How is technology being used to make online shopping safer?

Sophie: Technology plays a massive role! Encryption, for example, is a key factor in securing financial transactions. When you enter your payment details on a website, encryption ensures that your data is protected from hackers. Two-factor authentication is another tool, adding an extra layer of security to your online accounts. These are all cyber security tools, which shows how digital inclusion and cyber security are increasingly interconnected today.

Patrick: Exactly, Sophie! And let’s not forget about AI. AI can analyse patterns and detect unusual activities in real time. Say you’re shopping and someone tries to access your account from an unknown location—AI can flag that activity immediately and lock down your account before any damage is done. It’s like having a digital bodyguard.

Kamil: That’s reassuring! AI is basically like having you two keeping an eye out for us. But, let’s be real here—online shopping can be daunting for some, especially those who aren’t tech-savvy. How do we make sure that everyone can shop online without feeling overwhelmed?

Sophie: You’re right, Kamil. Not everyone is comfortable with technology, and that’s where simplicity comes in. User-friendly interfaces, clear navigation, and accessible customer service can help ease people into the digital world. Websites can also be designed to be more inclusive by offering language options and voice navigation for those with visual impairments.

Patrick: And don’t underestimate the power of community support, either. Peer-to-peer education can make a huge difference. Family members, friends, and libraries can help teach each other how to shop online safely. In fact, often local community programmes and groups that focus on digital literacy are becoming more common, particularly in areas where internet use may be low.

Kamil: I love that—community coming together to support one another in the digital space. Let’s take a short break and listen to music.

Kamil: We’ve covered digital literacy and safety. But let’s not forget about the flip side—how can people protect themselves from scams and fraud?

Patrick: Ah, the dark side of online shopping. Scammers are constantly evolving their tactics. One major tip is to always verify who you’re dealing with. If an offer seems too good to be true, it probably is. Use official websites, check reviews, and never give out personal information unless you’re 100% certain you’re on a legitimate site.

Sophie: Exactly, Patrick! And I’d add that people should make sure their devices are protected as well. Use strong, unique passwords, install antivirus software, and always keep your apps and operating systems updated. Many scams exploit vulnerabilities in outdated software.

Kamil: You’ve both given us a lot to think about. Before we move to the cyber security, is there any last advice you’d like to give to our listeners who might be new to online shopping?

Sophie: I’d say don’t be afraid of technology—embrace it, but do so safely. Take advantage of all the resources available to educate yourself and don’t hesitate to ask for help if you need it.

Patrick: And remember, you’re in control. Don’t rush into anything, especially if you feel unsure. Stay informed, stay secure, and enjoy the convenience that online shopping offers!

Kamil: Fantastic advice from both Sophie and Patrick! Let’s talk about cyber security. Digital inclusion can’t really thrive without making sure that people are safe online. Today, Sophie and Patrickwill help us break down some key areas. Let's start with the most fundamental issue — Protecting Your Data. Patrick, why is data protection such a hot topic?

Patrick: Good question! As we spend more time online, we leave a trail of personal information that could be exploited if it falls into the wrong hands. From our browsing habits to our addresses and banking details, data has become one of the most valuable commodities. Protecting that data is essential to preserving our privacy and security.

Sophie: Absolutely. Data breaches and hacks are not just corporate issues anymore. They affect individuals too. Think about all the data we give up on e-commerce platforms. If you're not using secure websites or sharing too much information, it’s like leaving the door unlocked at night. A key aspect of digital literacy is making sure users understand how to guard their personal data, using techniques like strong passwords, encryption, and two-factor authentication.

Kamil: Yes, and I've seen so many people struggle with this. Some don’t even know that their passwords might be too weak or repeated across accounts. Patrick, what practical advice would you give to our listeners to improve data security?

Patrick: I know that you have mentioned this in your previous shows Kamil, but this is very important. First, always create unique, complex passwords for each account. A password manager can help with that. Also, enable two-factor authentication wherever possible. This adds an extra layer of security beyond just the password. And of course, be careful about what you share online—whether it’s on social media or when shopping. Oversharing makes you vulnerable.

Kamil: Great advice! Now, moving on to something closely related—Securing Your Financial Information. Online shopping has made our lives convenient, but with convenience comes risk. Sophie, how can shoppers protect their financial information when buying online?

Sophie: A lot of people underestimate the importance of secure payment methods. When shopping online, always ensure the website you're using is secure—look for HTTPS in the URL and avoid entering sensitive information on public Wi-Fi networks. Credit cards often offer better fraud protection than debit cards, so consider using those for online purchases. And it’s always smart to regularly monitor your bank statements for suspicious activity.

Patrick: That’s right  . Another simple yet often overlooked trick is using virtual cards or services like PayPal that add an extra layer of protection between your banking details and the merchant. If something goes wrong, your real financial information isn’t exposed. Additionally, avoid saving your card details on websites, especially if you're not familiar with their security measures.

Kamil: Solid tips! It’s a digital jungle out there. But what about scam and fraud online? It seems like there’s a new scam every day—whether it’s phishing emails, fake shopping sites, or even scammers pretending to be tech support for online shopping websites, Internet providers, or big brands like Microsoft. I have also noticed that scammers use Facebook Marketplace to sell items that don’t actually exist at low prices. When I clicked on, say, a laptop, I was directed to a website where I was asked to finalise the purchase. What's worse, scammers were there to answer my questions on Messenger and reassure me that the item was legitimate. By using their website, I would not only lose my money but also share my card details.

Sophie: Exactly, Kamil. Scammers are getting more sophisticated every day. Also remember that phishing emails that once had obvious typos are now almost indistinguishable from legitimate ones. The key is to stay vigilant. Never click on links in unsolicited emails, and double-check the sender’s address. Also, be wary of any ‘too-good-to-be-true’ offers—because they usually are. And always verify the source before giving out personal or financial information.

Patrick: Also, keep an eye out for social engineering tactics. Scammers try to manipulate emotions, urgency, or fear to trick people into giving up their details. They may pose as customer service representatives, or even your bank, claiming there's an emergency that needs your immediate action. The key is not to panic and to always contact the service provider directly using official channels to verify the situation.

Kamil: Absolutely. I think the common theme here is staying cautious and informed. As we encourage more people to join the digital world, we have to emphasise the importance of cybersecurity education. Digital inclusion is about giving everyone access, but that access must come with the knowledge and tools to stay safe. Sophie, how do you think we can combine efforts for digital inclusion with better cybersecurity awareness?

Sophie: Education is the bridge, Kamil. By promoting digital literacy, we can help our listeners become more confident and aware of the risks, and how to avoid them. This can be done through community workshops, online resources, and even tech companies offering free tools to improve online safety.

Patrick: Exactly. Cyber security doesn't need to be intimidating. Simple steps can go a long way in keeping people safe online, and when we provide both access and security education, we’re ensuring that everyone can benefit from the digital world—safely.

Kamil: Well said, both of you! Thanks to Sophie and Patrick for these invaluable insights. We hope our listeners have learned something new today about staying safe online while embracing the conveniences of both, digital inclusion and cyber security. We’ll be back after the next song with our final remarks on how AI can become a tool in scammers' hands while online shopping.

Kamil: One major concern is how AI can be used to create highly convincing fake online stores or phishing campaigns. Scammers use machine learning to generate fake reviews and social media posts that look real, making their scams appear legitimate. They can even create deepfake videos or voice recordings to impersonate trusted figures or brands. This makes it even more difficult for users to discern what’s real from what’s fake.

Patrick: That’s a great point. AI-driven technology has made it possible for scammers to customise their attacks with unprecedented precision. For instance, if a scammer gains access to a user’s browsing history or shopping preferences through a data breach, they can use AI to generate targeted advertisements or fake deals that align perfectly with the user’s interests. This makes the phishing attempt look more appealing and trustworthy.

Sophie: Exactly. And it’s not just about creating fake content. AI can analyse large datasets to predict user behaviour and identify vulnerabilities. For example, if an AI system detects that you frequently shop for electronics, it might push fake offers for high-end gadgets that seem too good to pass up. This level of personalisation can trick even the most cautious user into entering their credit card details on a fraudulent site.

Patrick: Moreover, AI can automate these attacks at scale. Instead of manually crafting each phishing email or fake website, scammers can use AI to generate thousands of convincing scams in a matter of minutes. This not only increases their chances of success but also makes it harder for traditional security measures to keep up.

Kamil: That’s why it’s so crucial for users to be vigilant and not rely solely on automated security tools. While AI can enhance cyber security measures, it can also be misused by attackers. Users need to develop their own skills for recognising suspicious activity. For instance, always double-check URLs, verify the legitimacy of deals, and be cautious with personal information.

Sophie: Agreed. Additionally, users should be educated about the limitations of AI in security. While AI can help detect anomalies and potential threats, it’s not foolproof. Scammers are constantly evolving their tactics, so it’s important to stay informed about the latest scams and how to recognise them. Regularly updating passwords and using secure payment methods are simple but effective ways to protect oneself.

Patrick: And let’s not forget the importance of reporting suspicious activity. Many online platforms have mechanisms for reporting fraud or phishing attempts. When users report these incidents, it helps the platforms improve their defences and protect other users from similar threats.

Kamil: Absolutely. Collaboration is key. By reporting and sharing information about scams, users contribute to a collective effort to combat online fraud. And on the flip side, it’s crucial for tech companies to continuously update their security measures and educate their users about emerging threats.

Sophie: Collaboration? Speaking of which, Patrick, would you like to join me in creating the best cyber attack or scam ever?

Patrick: I don’t see why not Sophie!

Kamil: Wait, wait, wait, hold on a second! You came here to reassure our listeners and explain how to shop online safely and securely, not to plot a cyber attack!

Sophie: Oh, come on, Kamil! It was just a joke. We’re here to help people understand the risks and protect themselves, not to create any actual threats.

Patrick: Exactly. We’re all about staying safe online and preventing scams. No actual plotting here—just emphasising the importance of vigilance and good security practices!

Kamil: That’s a huge relief. It’s good to know we’re on the same page about protecting our community.

Sophie: Ultimately, a combination of proactive education, cautious behaviour, and robust security measures can help mitigate the risks posed by AI-driven scams. By staying informed and sceptical of deals that seem too good to be true, users can better protect their personal data and financial information.

Patrick: Well said, Sophie. AI can be a powerful tool for both good and ill, but with the right knowledge and precautions, our listeners can navigate the digital landscape more safely. Thanks for the enlightening discussion. It’s clear that while technology advances, so must our strategies for staying secure.

Kamil: Thanks again to both of you. To be perfectly honest with you it almost feels like you have hosted today’s show, not me! 

Patrick: Kamil, you’re the one steering the ship! 

Sophie: Absolutely.

Patrick: We just provide the insights and occasional offbeat humour. You’ve done a fantastic job keeping us on track.

Sophie: You’ve guided the conversation brilliantly. We’ve just added some extra flair to the discussion. 

Patrick: It’s always a blast! We make a great team, and today’s show was no exception. 

Sophie: It’s a team effort, and you’ve been great at leading it!

Kamil: I appreciate that!

Sophie: Definitely! It’s been a fantastic show. Your leadership keeps everything running smoothly, and we’re here to back you up every step of the way.

Patrick: Looking forward to our next discussion, don’t forget to invite Adam! He is the one, who entertains us!

Kamil: Patrickand Sophie. It’s always a pleasure to work with you both and dive into these important topics. 

Sophie and Patrick: Thanks for having us! (say together)

Kamil: Thank you guys. I hope our listeners have gained valuable insights into how to prevent online shopping scam and enjoyed our guest speakers. In this show we have also talked about how AI can be used to deceive and exploit users, and how they can better protect themselves while shopping online. 

It is been a pleasure hosting my first AI-powered discussion, and I hope our listeners now feel a little more confident about shopping online. 

When it comes to resources in this show, I recommend those developed by StaySafeOnline.org for enhancing digital inclusion and cyber security. If you are interested in accessing a comprehensive resource offering tips and tools for safe online practices, visit staysafeonline.org/resources. I also recommend the National Cyber Security Centre on preventing and recovering from a ransomware attack, available at www.ncsc.gov.uk/ransomware.

To learn more about this show and access show programme for the next months, resources and links organisations we have mentioned today please visit our website: www.thirdsectortraining.co.uk/cybersmart or simply www.thirdsectortraining.co.uk and look for CyberSmart, than radio show. 

Thank you for joining us for the third episode of the CyberSmart – Digital Inclusion and Cyber Security Show. 

I hope you've gained valuable insights into both digital basics and more advanced cyber security. Remember, your journey to becoming cyber smart starts here. Join us next time for more insights and practical advice on staying cyber smart.

Stay tuned to Listen Lanarkshire for more updates on these shows. Thank you for listening and remember stay safe and cyber smart!

Resources:

UK: National Cyber Security Centre www.ncsc.gov.uk/ransomware

UK: Cyber security risks to artificial intelligence https://www.gov.uk/government/publications/research-on-the-cyber-security-of-ai

USA: National Cyber Security Alliance https://staysafeonline.org/resources

USA: https://sosafe-awareness.com/resources/reports/cybercrime-trends 

USA: AI-Powered Cyberattacks https://www.crowdstrike.com/cybersecurity-101/cyberattacks/ai-powered-cyberattacks 

USA: Preparing for AI-enabled cyberattacks https://www.technologyreview.com/2021/04/08/1021696/preparing-for-ai-enabled-cyberattacks 

USA/UK: Introduction to Web Accessibility https://www.w3.org/WAI/fundamentals/accessibility-intro 

EU: European Accessibility Act (EAA) https://www.levelaccess.com/compliance-overview(...)

USA: MS Accessible products and technology https://www.microsoft.com/en-us/accessibility 

USA: IBM Artificial intelligence (AI) cybersecurity https://www.ibm.com/ai-cybersecurity 

© 2019-2024 THIRD SECTOR TRAINING

Kamil:  

Hello and welcome to CyberSmart Digital Inclusion and Cyber Security Show! I’m your host, my name is Kamil Tomzik. Today we’re diving into an essential topic for everyone in the modern workforce - ‘Digital Skills for the Workforce.’ With digital tools and cyber security more critical than ever, we’ll be unpacking what it takes to thrive in today’s digital landscape. And Adam is joining me today, an AI and cyber security expert. Adam, welcome to the show!

Adam: 

Thanks, Kamil! It’s great to be here. I’m thrilled to talk about digital skills and cyber security, which have become fundamental for not just the tech-savvy, but for everyone who is working, or currently looking for an employment.

Kamil: 

Exactly. It seems like you can’t go a day without story about digital innovation. Today, we’re going to focus on two main areas: digital inclusion - ensuring everyone has access to the skills they need, and cyber security, which is vital in protecting both individuals and organisations. Adam, why don’t you give our listeners a quick preview?

Adam: 

Sure! Digital inclusion is about making sure everyone has access to technology and the skills to use it. Without it, we risk creating a digital divide where only some can succeed in a digital economy. Then, on the cyber security side, as we become more connected, our vulnerabilities increase. I’m looking forward to discussing how we can all play a part in a safer digital world.

Kamil: 

Brilliant! So, let’s jump right into our first topic - digital inclusion, but before that let’s first enjoy some music.

Kamil: 

Adam, let’s start with the basics. Can you explain digital inclusion and why it’s so important in today’s workforce?

Adam: 

Of course, Kamil. Digital inclusion is about access and opportunity. It means making sure that everyone has access to the local services using technology and skills they need to use it. This isn’t just for tech jobs - it’s for every type of work. In today’s world, even jobs in retail, healthcare, and education increasingly rely on digital tools. Imagine trying to apply for a job without internet access or trying to navigate an online form without the right skills.

Kamil: 

That’s a great point. It’s easy to assume that everyone has access to the internet, but there are still gaps. For example we can’t talk about digital inclusion when there is no mobile phone coverage, or the internet speed is very low and connection not reliable.

Adam: 

Absolutely. In fact, even in developed countries, there are pockets where people lack reliable access to the internet or can’t afford the latest devices. Beyond access, digital literacy is another key aspect. This involves understanding how to use technology effectively. Think about older people, for instance, they might have a smartphone but may not know how to use apps for things like banking or healthcare.

Kamil: 

It is about enabling people and enhancing what is already available, ensuring everyone can participate fully. How do you see businesses helping to bridge this gap?

Adam: 

Businesses can do a lot, from offering basic digital skills training to providing devices or internet access in the workplace. Some companies even partner with community organisations to bring technology and training to underserved areas.

It’s also essential for businesses to create an inclusive culture where everyone feels comfortable learning and using technology.

Kamil: 

Can you give us an example of a successful digital inclusion initiative?

Adam: 

Sure! Take the example of Microsoft’s ‘Digital Skills for Africa’ initiative where local residents get access to technology and IT knowledge through Microsoft Community and Training Platform. They’re working to provide digital skills training across the continent, addressing a lack of resources and access to training. They offer free courses on everything from basic computer skills to advanced topics like data science. It’s a great model for digital inclusion that shows how impactful these programmes can be.

Kamil:

That’s right! There are also many local programmes and businesses that offer free training that is available in the UK, for example BT Free Digital Skills Training. BT’s programme offers free resources and training sessions to help people of all ages and skill levels improve their digital abilities. Another is Digital Academy, which is Scotland's public sector centre of excellence for digital capability. There is also one from Barclays called Digital Eagles, which provides free digital skills training to people of all ages across the UK. Their Digital Wings initiative offers online modules on essential digital skills, like internet safety and basic computer literacy. They’ve set up local events and one-to-one support, helping thousands of people gain confidence and skills in using digital tools, including older adults and those without previous experience.

Adam:

That sounds amazing Kamil.

Kamil: 

What kind of digital skills do you think are most critical for today’s workforce, Adam?

Adam: 

At the foundational level, basic skills like email use, internet browsing, and document management are essential. But beyond that, I’d say collaboration tools like Microsoft Teams, Discord or Slack are key, especially as remote work becomes more common. Then, there’s data literacy - understanding how to work with data, even at a basic level, can give employees an edge in almost any field.

Kamil: 

I agree with you Adam.  

Data literacy means being able to read, interpret, and work with data. For example, someone in marketing might use data to understand customer trends, while someone in HR might use it to track employee engagement. You don’t have to be a data scientist, but understanding basic data concepts and tools like Excel or Google Sheets can go a long way.

Are there any additional resources you’d recommend for listeners wanting to improve their digital skills?

Adam: 

For basic skills, sites like Learn My Way offer free courses. For more advanced training, LinkedIn Learning and Coursera have a ton of options. There are also organisations like the Good Things Foundation that focus on digital skills training for adults who may not have grown up with technology.

Kamil: Everything is changing so fast. These days even those, who don’t have large experience in IT can enjoy new technologies thanks to A.I. and robots.

Robots are already being used in several ways to help bridge the digital divide and bring essential skills to people who might otherwise be left behind. For example:

Assistive Technologies for People with Disabilities: Robots are being used as assistive devices to help people with disabilities access digital technologies. This is a huge step in digital inclusion, as people with physical or cognitive impairments can use robotic tools to navigate the internet, perform tasks, or engage in social media that might otherwise be inaccessible to them. Some of the companies have already developed robotic exoskeletons that help people with lower-limb disabilities move independently, which also aids them in gaining access to digital platforms for communication, learning, and work.

In Education robots equipped with A.I. are being used as teaching assistants in classrooms to improve digital literacy. In the UK, there are pilot programmes where humanoid robots are used in schools to engage students, especially those with learning difficulties, to become more comfortable with technology. These robots can explain complex technological concepts in simple terms, interact with students, and provide immediate feedback, helping to bridge gaps in understanding.

Robots are also being used for Elderly Care. In Scotland, there has been a growing use of robotic assistants in care homes to help the elderly engage with digital technologies. Robots are being trialled in care facilities to help residents communicate with their families, access digital health records, or even participate in online activities and games that improve their mental agility. This not only helps combat social isolation but also ensures that older generations aren’t left behind in the digital world.

Let’s don’t forget about Robots Language Translators. Digital inclusion often helps with overcoming language barriers. Robots equipped with advanced A.I.-driven translation tools can help people who speak different languages access digital services or learn new skills. For instance, A.I. chatbots and virtual assistants, like Google Assistant or Siri, already provide real-time language translation, which can be critical for new Scots or people in multilingual communities around the world accessing educational resources and employment opportunities. What about the future Adam?

Adam:

Looking ahead, robots and A.I. will likely play an even bigger role in everyday life. Some potential future developments include:

Personalised Digital Coaches, or A.I.-powered robots that could serve as personal digital coaches, guiding users through everything from online banking to setting up new devices. This kind of individualised support can significantly help older adults, those with limited tech experience, or people in rural areas where access to tech training is scarce.

I this that another thing that will change is Access to Remote Areas. Drones and robots will be used to deliver digital equipment, or parcels like laptops or smartphones, to remote or underserved areas. These robots could also set up portable Wi-Fi stations to provide internet access in rural regions, allowing more people to participate in the digital economy and access essential services like healthcare, education, and government resources.

Robots will also be used as Cyber security Guardians: As cyber threats evolve, we could see the development of robots that actively protect vulnerable users from phishing scams and other malicious activities. These A.I.-powered cyber security robots could monitor incoming emails or social media messages for suspicious content, alerting users before they interact with anything harmful. This would be especially valuable for people with low digital literacy or those living in isolated areas where tech support is harder to find.

And finally robots will be used in Digital Healthcare: As telemedicine grows, robots could play a major role in ensuring access to digital healthcare services for all. In the future, medical robots may visit patients in their homes to perform diagnostic tests, relay information to healthcare providers, and help patients access their online health records. This would ensure that even people without internet access or advanced digital skills can benefit from advanced health services.

Kamil:

Adam let's not forget that we can also send internet around our house and offices via electric circuit.

Adam:

Absolutely, that’s a great point! Powerline communication technology, often known as Powerline Networking (PLC), allows us to send internet signals through the existing electrical wiring in our homes or offices. This can be an effective solution for improving digital inclusion by providing reliable internet access without the need for extensive Wi-Fi coverage or additional cabling. With Powerline Networking, you can plug a powerline adapter into a wall socket and connect it to your router, while another adapter is plugged in near the device you want to connect to the internet. The signal is transmitted over the electrical wiring, effectively turning your power outlets into internet access points.

Kamil: 

Now, let’s shift gears to cyber security and discuss why is cyber security so important, especially for non-tech workers.

Welcome back!

Adam: 

Kamil, cyber security is everyone’s business. Cybercriminals don’t just target IT departments; they target individuals. Every employee, from entry-level to executive, can be a target or a weak link. Phishing attacks, for example, often start with an email to an unsuspecting employee who clicks a malicious link or shares sensitive information.

Kamil: 

That’s right. I’ve seen stats showing that phishing attacks are one of the top cyber threats. How can employees recognise and avoid these attacks?

Adam: 

Great question. Phishing emails often look like they come from legitimate sources but contain urgent language or unusual requests. I always advise people to check the sender’s email address, look for spelling errors, and never click on suspicious links. If in doubt, verify the request with the sender directly.

Kamil: 

I know exactly what you are talking about. A friend of mine was abroad a few years ago. While he was there, someone hacked into his email account and sent out messages to his contacts, pretending to be him. These emails claimed that he had lost his wallet and urgently needed money to cover some “unexpected costs.” The message sounded quite urgent, pleading for help, and included a link to a payment site.

Many of his contacts most likely didn’t think twice and assumed the message was genuine, given that they knew he was abroad and might indeed face financial emergencies. However, I have noticed some strange details: there were a few spelling mistakes in the email, and the sender’s email address had subtle differences from his actual email. As it turned out, he was completely unaware of the scam. This incident underscored the importance of scrutinising unusual requests for money and verifying their authenticity, especially when the request seems urgent and emotionally charged.

Let’s talk about specific cyber security skills. What should every employee know to stay safe?

Adam: 

At the very least, employees should be familiar with password best practices - using unique passwords for different sites and enabling two-factor authentication wherever possible. They should also know how to recognise suspicious emails and understand the importance of software updates, which often include security patches.

Kamil: 

Two-factor authentication seems to be a game-changer. Can you explain how it works?

Adam: 

Two-factor authentication, or 2FA, adds an extra layer of security by requiring a second form of identification, like a code sent to your phone. Even if someone has your password, they can’t access your account without this additional code. It’s one of the simplest and most effective ways to secure accounts.

Kamil: 

Are there other tips for staying secure?

Adam: 

Yes, be cautious with public Wi-Fi, avoid sharing personal information over email, and back up important data regularly. Companies can also conduct regular security awareness training to keep everyone updated on the latest threats.

Kamil:

I have one bad experience with public wifi. After connecting with a public wifi I have lost all my data on my phone. I will never know what the reason for this was, but I don’t think I want to try this ever again Adam.

Adam:

I wouldn’t unless it is necessary and I would use my backup phone, not the main phone.

Kamil: 

Do you recommend using two phones? I thought this is not a common practice.

Adam: I always recommend using a backup phone for various cybersecurity tests. Additionally, I would caution against clicking on links sent by friends on social media, as these could be phishing attempts. Even seemingly harmless links can help hackers gain access to online accounts, including gaming and email accounts.

Kamil:

It’s good to know. Looking ahead, how do you see digital skills and cyber security evolving in the workplace?

Adam: 

As technology advances, the skills required will change. AI, for example, will become more integrated into everyday tasks, so understanding how AI works will be crucial. Cyber security will also continue to be a top priority, with more emphasis on privacy and data protection as we see growing regulations.

Kamil: 

What’s your advice for our listeners looking to stay ahead?

Adam: 

Stay curious, keep learning, and make cyber security a daily habit. It’s also important to build a culture of collaboration - whether it’s sharing knowledge on digital tools or reporting potential security threats.

Kamil: 

Thanks for all the insights, Adam. This has been such an informative session on digital skills and cyber security.

Adam: 

Thank you ! I’m glad to share and hope everyone listening found it valuable.

Kamil: 

Absolutely. To our listeners, thank you for tuning in! Remember, digital skills aren’t just for techies - they’re for everyone. 

To learn more about this show and access show programme visit our website www.thirdsectortraining.co.uk/cybersmart. Thank you for listening and remember - stay safe and CyberSmart!  Stay safe online, keep learning and until next time on Listen Lanarkshire Radio, have a great day!

Resources:

USA: Microsoft and M-PESA Africa partner to develop digital skills for MSMEs: https://news.microsoft.com(...)

UK: Barclays Digital Eagles & Digital Wings (UK-wide): https://digital.wings.uk.barclays 

Barclays runs a program called Digital Eagles, which provides free digital skills training to people of all ages across the UK. Their Digital Wings initiative offers online modules on essential digital skills, like internet safety and basic computer literacy. They’ve set up local events and one-on-one support, helping thousands of people gain confidence and skills in using digital tools, including older adults and those without previous experience.

UK: Scotland’s Digital Participation Charter: https://digitalinclusion.scot 

In Scotland, the Digital Participation Charter is an initiative that involves businesses, charities, and public bodies working together to increase digital inclusion. Organisations that sign the charter commit to promoting digital skills within their communities. For example, Citizens Advice Scotland provides digital skills training at local centers, targeting individuals who are digitally excluded, helping them gain essential online skills and access to digital services.

UK: BT Free Digital Skills Training (UK-wide, including Scotland): https://business.bt.com/insights/business-skills 

BT’s programme offers free resources and training sessions to help people of all ages and skill levels improve their digital abilities. Grow your business with the help of people who’ve been there and done it. Learn new skills, find a mentor, or just meet like-minded people – all for free.

UK: Digital Academy: https://digitalacademy.gov.scot/our-courses

Scotland's public sector centre of excellence for digital capability.

UK: One Digital Programme (Scotland): https://www.gov.scot/policies/digital/transforming-public-services 

The One Digital Programme, led by the SCVO, has been supporting digital champions who work in communities across Scotland. This program trains staff and volunteers to help others get online and develop digital skills. For instance, they’ve worked with charities to improve digital access for people with disabilities, elderly individuals, and those in rural communities. This initiative has made a significant impact, especially in more remote areas of Scotland where digital inclusion can be a challenge.

UK: Learn My Way: https://www.learnmyway.com 

Learn My Way has free learning for you to gain digital skills to stay safe and connected. Learn My Way is a website of free online learning for beginners, helping you develop digital skills to make the most of the online world.

© 2019-2024 THIRD SECTOR TRAINING

Under development

Resources:

1. UK: Age UK: https://www.ageuk.org.uk/services/in-your-area/it-training 

Many local branches offer computer training for older people. Courses offer easy-to-follow training so that as many of us as possible can enjoy the advantages of computers and the internet.

2. US/UK: Alison: https://alison.com/tag/computer-literacy 

These free online computer literacy courses will teach you everything you need to know to get familiarised with the operation of a computer.

3. US: Seniors Guide To Computers: https://www.seniorsguidetocomputers.com.

The ins and outs of personal computers using simplified terms, examples, pictures and videos  

4. US: GCFLearnFree.org: https://edu.gcfglobal.org/en/subjects/tech 

Offers a variety of free online computer training specifically tailored for senior learners.

5. US: Meganga: https://www.meganga.com/lessons 

Start your free basic computer training today.  You will find here free online computer training designed for seniors.

6. US: Senior Planet from AARP: https://seniorplanet.org 

Provides a range of free online resources, including workshops and training.

7. US: Cyber-Seniors: https://cyberseniors.org  

Free tech help and one-on-one tech support.

8. US/UK NVDA Screen Reader: https://www.nvaccess.org/download

The NVDA screen reader can be downloaded free of charge by anyone.

© 2019-2024 THIRD SECTOR TRAINING

Under development

Resources: